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Look at the picture above! It’s a picture of the machine in my shop when it’s been put ‘to bed’. What immediately springs to mind?
Are you thinking ‘God that’s anal’ or are you thinking ‘Ohh that’s a good idea’? Maybe you’re looking at the picture and thinking ‘What the hell is that’.
More and more over the past few months I have spotted a need for consistency in cleaning and bedding an espresso machine. In my experience if staff can’t see what needs to cleaned it will not be cleaned. If it’s not checked then it won’t get done. Cynical perhaps but that’s just what happens over time. Staff will cut corners from time to time which will lead to the general quality of your coffee slowly dropping almost undetected. I know I’ve been guilty of that in the past too.
Laying the screens, blocks, screws and group handles out like this means that everything that needs to be cleaned is visible to everyone. This will hopefully decrease the likelihood that anyone will cut corners as it would be obvious if anyone had been slacking.
Good idea or too much?
Hi Guys,
Here are the dates for the heats – venues to follow when I get them from Helen @ B the B.
‘Competition season is here’
January
N. Ireland in Belfast – 14th / 15th
Scotland in Edinburgh – 21st
W. England & S. Wales in Cardiff. – 28th
February
S.W. in Exeter – 4th / 5th
Midlands in Derby – 11th
North in Newcastle – 18th
S.E. in Lewes – 25th
Hi blog followers. I’m posting this here as I know there are quite a few Pumphreys customers who follow my blog. I’m very proud of everyone. Well Done!
Pumphreys Grainger Market Shop Scoops Local Award
Stuart Lee, Lauren, Nita and Anna
The staff of Pumphrey’s Coffee Centre in the Grainger market have won a local award for outstanding customer service. The Newcastle Grainger Market Customer Service Challenge is an annual poll of the grainger market’s customers, with the winner taking home the prestigious award.
The 170 year old Grainger Market prides itself on its reputation of friendliness between staff, stallholders and customers, with the Customer Service Challenge honouring this.
This year, the award was won by Lauren, Nita, Anna and Stuart Lee at the Pumphrey’s Coffee stall, and they have all been invited to attend the prize giving ceremony at the Civic Centre on Wednesday the 15th October.
Stuart Lee Archer had this to say:
“We are extremely proud of everyone at our Grainger Market outlet. It is fantastic that their ongoing efforts have been recognised with such a prestigious award.”
Our Grainger Market stall has been in place for over 50 years, and continues to sell our entire range of coffees and teas. The opening hours are 9am til 5pm, Monday to Saturday.
I’d just like to take this opportunity to thank my ever dutiful girlfriend Lorna. She puts up with my coffee obsessed rambling and is even going to come with me to Trieste (I hope she knows what she’s in for).
Lorna works at ‘Based Upon’ in London and is a very skilled sculptor. She made me this fantastic tamper for my birthday which is surely worth a fortune. I’ve been so scared to even touch it, until today, keeping it in its little box out of harms way. It’s was made by taking a cast of one of my other tampers and making a mould. Lorna then sprayed individual beans with gold and silver coloured alloys (based upon speciality) polished them all by hand before setting then in the mould with clear and dark resins. A final polish and some a good gluing to the base and you get one very happy barista.
Thank you so much
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